Our Policies

Our Policy

We prioritize customer satisfaction and transparency in every step of our service. Below are our detailed Refund and Revision Policies to ensure your peace of mind.

Refund Policy

If you request a refund before we begin working on your project, you will receive a 100% refund (excluding transaction fees). If you are not fully satisfied with your purchase, you may request a refund. In such cases, we will refund the remaining balance of your order. However, the amount for work already completed will not be refunded. If you have a specific complaint and require a full refund, you can submit a request, and we will review it fairly.

Service Delivery Policy

  • Project Timelines
    We agree on clear timelines before starting and communicate any changes promptly.
  • Customer Responsibilities
    Clients must provide accurate site details and access to avoid project delays.
  • Professional Installation
    All flooring is installed by skilled experts using high-quality materials.
  • External Delays
    We are not liable for delays caused by weather, supply issues, or events beyond our control.
  • Final Inspection
    A joint walkthrough ensures your complete satisfaction before project handover.